1.1 What these terms cover.

These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms contact us to discuss.

2.1 How to contact us.

You can contact by writing to us at support@raiseyouredge.com

2.2 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.3 “Writing” includes emails.

When we use the words “writing” or “written” in these terms, this includes emails.

3.1 How we will accept your order.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order.

If we are unable to accept your order, we will inform you of this in writing and will not charge you for our services. This might be because of unexpected limits on our resources which we could not reasonably plan.

3.3 Your order number.

We will assign an invoice number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

4.2 Updates to digital content.

We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

5.1 When we will provide the products.

(a) If the product is a one-off purchase of digital content. We will make the digital content available for streaming by you as soon as we accept your order.

(b) If the products are a subscription to receive digital content. We will supply digital content to you indefinitely to you or you end the contract or we end the contract by written notice to you.

5.2 We are not responsible for delays outside our control.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any digital content you have paid for but not received.

5.3 When you become responsible for the product.

The product will be your responsibility from the time the product is available for streaming.

5.4 What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the digital content to you, for example, your address. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

5.5 Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the product as requested by you or notified by us to you.

5.6 Your rights if we suspend the supply of products.

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 day and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

5.7 We may also suspend supply of the products if you do not pay.

If you do not pay us for the products when you are supposed to and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. As well as suspending the products we can also charge you interest on your overdue payments.

6.1 When we will provide the products.

(a) If the product is a one-off purchase of digital content. We will make the digital content available for streaming by you as soon as we accept your order.

(b) If the products are a subscription to receive digital content. We will supply digital content to you indefinitely to you or you end the contract or we end the contract by written notice to you.

6.2 We are not responsible for delays outside our control.

If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any digital content you have paid for but not received.

6.3 When you become responsible for the product.

The product will be your responsibility from the time the product is available for streaming.

6.4 What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the digital content to you, for example, your address. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

6.5 Reasons we may suspend the supply of products to you.

We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory requirements;

(c) make changes to the product as requested by you or notified by us to you.

6.6 Your rights if we suspend the supply of products.

We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 day and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

6.7 We may also suspend supply of the products if you do not pay.

If you do not pay us for the products when you are supposed to and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice. As well as suspending the products we can also charge you interest on your overdue payments.

7.1 Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following:

(a) By email. Email us at support@raiseyouredge.com. Please provide your name, copy of your identity and proof of residency (utility bill, bank statement) not older than 3 months.

7.2 How we will refund you.

We will refund you the price you paid for the products by the method you used for payment. However, we may make deductions from the price, as described below.

7.3 Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind:

(a) For Digital content, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

7.4 When your refund will be made.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

(a) Your refund will be made within 14 days of your telling us you have changed your mind

8.1 We may end the contract if you break it.

We may end the contract for a product at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make payment within 5 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

8.2 You must compensate us if you break the contract.

If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you [£[ ] as compensation for the net costs we will incur as a result of your breaking the contract a percentage of the price calculated at 40% depending on the date on which we end the contract, as compensation for the net costs we will incur as a result of your breaking the contract.

8.3 Account Sharing.

Account Sharing is strictly forbidden. We monitor your use of our digital services. If it comes to our attention that you are account sharing, we will notify immediately and suspend your access to our services.

9.1 How to tell us about problems.

If you have any questions or complaints about the product, please contact us. You can email us at support@raiseyouredge.com.

9.2 Summary of your legal rights.

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

10.1 Where to find the price for the product.

The price of the product will be the price indicated on the order pages when you placed your order.

10.2 When you must pay and how you must pay.

We accept payment with PayPal.When you must pay depends on:

(a) For digital content, you must pay for the products before you download them.

10.3 We can charge interest if you pay late.

If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate above the Bank of England base rate from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

10.4 What to do if you think an invoice is wrong.

If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

10.5 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987

10.6 If defective digital content which we have supplied damages

a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

10.7 We are not liable for business losses.

We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11.1 How we will use your personal information.

We will use the personal information you provide to us:

(a) to supply the products to you;

(b) to process your payment for the products; and

(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

11.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.

Please see our data protection policy in this regard.

12.1We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation.

12.2Nobody else has any rights under this contract (except someone you pass your guarantee on to).

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

12.3If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.4Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

12.5Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.

13.1 You must not have watched 50% or more of the available content.

13.2 You must send the refund request within 10 days of purchase.